We answer
your questions.

Beacause their crystallines are still growing, Luminette is not advised for children under 12 years of age

Your crystalline has become opaque and lets in less light, so the Luminette might prove to be less effective and might need to be worn a little longer.

You must seek advice from your ophthalmologist before starting light therapy.

We do not advise it. In all these cases, you should first seek the opinion of your ophthalmologist.

When you turn the device off, between 1 and 3 battery indicators light up to give you an indication of the remaining battery life (3 indicators = the battery is fully charged; 2 indicators = the battery is 2/3 charged; 1 indicator = the battery is 1/3 charged; 1 flashing indicator = the battery is insufficiently charged to be able to complete a session). We recommend recharging your Luminette® when there is only one indicator remaining when you turn the device off.

The charging time is 2 hours. When your Luminette® is being charged, the 3 indicator lights flash continuously in a cyclic manner. When your Luminette® is fully charged, all 3 lights will stop flashing and remain on.

Luminette is correctly positioned if the blue light reaches the lower half of your eyes when you look in a mirror. If this is not the case, adjust the Luminette by placing the nose rest into the slot.

Your Luminette allows you to choose from three different light intensities. Intensity 1 = 60 minutes per day. Intensity 2 = 30 minutes per day. Intensity 3 = 20 minutes per day. Luminette will let you know when the session is finished by flashing and will turn off automatically.

Apart from disturbing the person next to you (or if you are afraid he/she will be curious!), you can use your Luminette in an airplane. Set your watch to the time of your destination, drink plenty of water, and limit alcohol, coffee, and tea.

Typically, 3 to 5 working days in Europe.

No. 1) The light emitted by Luminette is white light enhanced with blue light. It is low intensity (1,500 lux). By way of comparison, most light therapy boxes emit light at 10,000 lux. 2) The spectrum has been specially chosen to exclude potentially dangerous wavelengths (UV and similar). 3) Luminette has been assessed in terms of the standard IEC 62471. It is considered to be a product without danger for the eyes. 4) We have sold over 60,000 of our flagship products to date and have received no complaints.

Apart from the case and charger, Luminette is manufactured and assembled in Belgium.

If you bought the Luminette in a shop or at a chemist's: You have two options. Either you go back to where you bought it and use their after-sales service, or else you send the device back to us in secure packaging, including your receipt, and a few words to explain the problem and your contact details. The first solution saves you the shipping costs but takes longer. If you bought the Luminette on the internet, you send us back the device, either by post (at your expense) or else free of charge via the Kiala network. In this case, we send you a label that you print out and stick on to the transportation packaging of the parcel and then deposit this parcel at a Kiala point (go to the Kiala website to find the Kiala point that is closest to you). We deal with all requests within 5 working days (from reception of the device) and we will keep you informed by email or by telephone.

Your Luminette is guaranteed for 2 years. This guarantee covers manufacturing faults and any other fault that may occur in the context of normal use of the device.

The purchase invoice acts as a guarantee.

Undesirable side-effects linked to the Luminette are always relatively slight and transitory. They may include: Headaches / Eye fatigue / Nausea. In order to avoid, reduce or attenuate these undesirable effects: Use Luminette in a well lit room / Reduce Luminette's intensity setting (there are 3 levels of light intensities) / Do not use the device for a few days until the side-effects disappear, then try again.

The “boosting” effect of Luminette® is almost immediate. From the very first days, you will feel your energy returning and your mood will start to improve. The improvements of your biological clock takes between 4 to 7 days.

Once a day.

Luminette is for you if: - you lack energy at this time, you feel temporary morale drops. - you are concerned by the winter depression (over-sensitivity to the fall in brightness in the autumn-winter period). - you know sleep problems, insomnia, etc. - you know episodes of chronic fatigue. - you suffer from mild or moderate depression. In the case of a major depression, you can improve the effects of your current treatment using the Luminette. - you are concerned about postpartum depression or baby blues - you travel a lot and are regularly subjected to jet lag - you work at night and wish to have a longer sleep

Briefly press the On/Off button to turn on your Luminette®. To turn it off, hold the button down (for 2 seconds).

Yes, the Luminette allows use with contact lenses and a pair of glasses. Just place the Luminette over your normal pair of glasses.

This device is meant exclusively for personal use. Between each use, store the device in its protective case in a dry place. To clean your Luminette®, use a soft cloth moistened with a little clean water. Be careful to protect the fragile holographic zone; avoid touching it with your fingers. If, despite everything, it does dirty, clean with cotton wool.

No problem ! You can order the nosepiece separately at any time. The unit price of a pose-nez is £10. To order, simply click on '3 dots circle' in the menu and select 'Order a nose rest', then you can select the desired quantity.

Bluetooth is switched off when the Luminette is switched off. During treatment, Bluetooth emits an Advertisement message every 100ms. This message is used to announce the presence of the Luminette to a nearby Smartphone. Regarding the sensitivity, you should know that this very short message lasts less than 400µs, so that the emission does not take place in fact only 0.4% of the time. In addition, we are talking here about Bluetooth Low Energy and our transmitter has an output power of 1mW, to compare with traditional Bluetooth equipment (such as a wireless headset) which often emit 10X louder (10mW) or WiFi which transmits at 100mW.