After sale service.

If you have a problem with your Luminette, please read and follow these instructions

• 1

  Make sure the device is charged.

• 2

  Check whether your Luminette is still under guarantee. The guarantee is valid if the fault occurs within 2 years after your purchase and if it is a fault linked to normal use of the device.

• 3

  Contactez-nous par un des moyens suivants :

  • Via WhatsApp (+32 472 89 68 02)
  • Par email : support@myluminette.com
  • Par téléphone : +33 (0)179 97 40 69

  Expliquez-nous le problème de manière détaillée et joignez une courte vidéo dans laquelle vous montrez le problème. La vidéo doit contenir les étapes suivantes :

  1. Débranchez le câble de charge de la Luminette
  2. Appuyez sur le bouton d'allumage

  Si rien ne se passe, alors votre produit est effectivement défectueux. Si la garantie est toujours valable, nous vous enverrons un nouvel appareil.

• 4

  After diagnosing the problem and eliminating “false problems”, you will be asked to send your defective model back to us by post or any other means of transport you may choose. Please include in your parcel your receipt (if appropriate) and a document giving your contact details, outlining the problem and giving a delivery address.

  Return address

  Lucimed
  Rue de Genval 20
  1301 Wavre
  Belgium

• 5

  On receipt of your Luminette we will analyse the problem.

If you bought your Luminette more than 2 years ago and/or the fault is due to an abnormal use of the device ?

No problem! The repair will cost € 35.00 including VAT (including return delivery). If the device cannot be repaired, you will be given a price reduction for the purchase of your new Luminette.