Our website uses cookies to make your browsing experience better.
By using our site you agree to our use of cookies

Deliveries & Returns.

  • Delivery times

  • be lx en

    For Belgium and Luxembourg:

    1 to 3 working days

  • fr de nl

    For France, Germany and the Netherlands:

    2 to 4 working days

  • eu ch no

    For all other countries in Europe:

    2 to 5 working days

  • Method of delivery

  • For any orders from the UK, the parcels are shipped from Amazon's warehouses located in the UK with Amazon's selected carrier. Before delivering your order, the carrier will send you a SMS or Email, informing you of the day it will be delivered. You have the option of delaying delivery for up to 3 days. If you do not reply, the delivery date will be that proposed by the transporter.

  • logo.bpost logo.colissimo logo.bpost logo.colissimo


announce Announce the return In order to be refunded for your purchase, you must inform us of your wish to return the Luminette within 30 days from the date of receipt of the product. To do so, simply fill in the return form accessible on this link
parcel Prepare the parcel Place the box of the Luminette in the original shipping carton or in any other packing case. It is recommended to print the return form mentioned in step 1 and insert it in the box so we can easily identify the return. If you don’t have a printer, make sure that your name is displayed on the shipping label.
return Return the item Drop your package at a post office and send it back to the following address (postage is at your expense). We advise you to keep the proof of deposit.
refuonded We receive your parcel. You are refunded! As long as the device is not damaged, you are refunded within 10 working days from receipt of the package. You will receive a confirmation email once the refund has been made.