General sales conditions
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General conditions of online sale
These conditions of sale are concluded on the one hand by the firm LUCIMED SA with head office at rue de Genval 20, 1301 Bierges – Belgium, registered with Banque Carrefour des Entreprises with number 0873.183.112 hereinafter “the seller” and, on the other hand, any private individual or legal entity wishing to make a purchase via the Internet site of the seller (www.myluminette.com), hereinafter “the purchaser”.
These conditions of sale define the contractual relations between the seller and the purchaser and also the conditions applicable to any purchase made using the seller's website, whether the purchaser be a professional or a consumer. Acquisition of a product by means of this website shall imply unreserved acceptance by the purchaser of these conditions of sale. These conditions of sale shall prevail over any other general or particular conditions not expressly accepted by the seller. The seller hereby reserves the right to modify these conditions of sale at any time. In such a case, the conditions applicable shall be those in effect at the date of the order by the purchaser.
The products and services offered shall be those appearing in the catalogue published on the seller's website. Each product shall be accompanied by a description made by the supplier. The photographs of the catalogue are as faithful as possible but cannot guarantee a perfect likeness with the product offered, particularly as regards the colours. These products and services are offered within the limits of the available stock. If, despite all the seller's efforts, all or part of the articles are unavailable, he shall inform the purchaser of the same by email as soon as possible and offer him the option of choosing between waiting or cancelling free of charge his order of the unavailable articles. The available articles shall be delivered by transporter or by the national postal service to the address specified by the purchaser.
The prices of the products and services shown on the website are given in euros or in the purchaser's currency, including all taxes (VAT and other applicable taxes) except if the buyer is located outside of the EU (in this case, no tax will be applied). The seller hereby reserves the right to modify his prices at any time. Nevertheless, the prices applicable for the order will be those in effect at the moment of confirmation of the latter. The prices indicated include costs of handling orders and delivery costs.
Online sale of the products and services listed on the seller's website shall be reserved to purchasers residing in one of the countries mentioned on the purchase page.
A purchaser wishing to buy a product or a service must :
- Fully complete the identification form with all the details requested (billing and delivery address);
- Complete the online order form, giving all the references of the chosen products or services;
- Validate his/her order after checking it;
- Make the payment according to the established conditions. Confirmation of the order constitutes acceptance of these conditions of sale, and the acknowledgement and full awareness of the same and a waiver of claim of the purchaser's own purchasing conditions or any other conditions.
All the data supplied and the registered confirmation are equivalent to proof of the transaction. Confirmation is equivalent to a signature and acceptance of the operations performed. The seller shall send confirmation of the registered order by email.
The CUSTOMER shall, without undue delay and, in any case, no later than 30 days after communication of its decision to withdraw from this contract, return the goods to :
Return purchase Luminette
Rue de Genval 20
This time limit is deemed to be respected if the CLIENT returns the good before the expiration of the thirty-day period. The CUSTOMER will have to pay the direct costs of returning the good.
The PRODUCT must be returned in accordance with the SELLER's instructions and include in particular all accessories delivered. The CLIENT shall only be liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CLIENT has the possibility of testing the PRODUCT but its liability may be engaged if it carries out manipulations other than those necessary. The PRODUCTS are packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CLIENTS must comply with the same standards when returning PRODUCTS. For this reason the CUSTOMER is invited to return the PRODUCT that does not suit him in its original packaging and in good condition, suitable for its remarketing.
Payment is by credit card (Visa or Mastercard), by debit card, by bank draft or by Paypal. The article ordered shall remain our exclusive property until full payment of the order has been made by the purchaser.
Deliveries shall be made to the address indicated on the order form which must be in the agreed geographical area. The goods are transported at the risk of the seller until the delivery of the goods to the delivery address specified by the purchaser. From that moment, the purchaser alone shall take on all risks.
With regard to consumers, the seller hereby guarantees the products he sells and the services he provides in accordance with Belgian law of 1 September 2004 on consumer protection in the case of the sale of consumer goods (Articles 1649 bis to 1649 octies of the Belgian Civil Code). In case of nonconformity of a product sold and recognised within 2 years of delivery of the goods, the consumer must notify the seller as soon as possible in a precise manner by registered letter or email. This guarantee only covers defects of conformity existing at moment of the delivery of the goods. Defects or damage from misuse, such as those caused by water, oxidation, dropping or impact, negligence and wear, shall not be covered by the guarantee. Similarly, repairs made by technicians unauthorised by the supplier shall entail cancellation of the guarantee. The invoice or delivery form shall function as as a certificate of guarantee and must be kept by the consumer who must produce the originals of these documents.
In the online sales process, the seller shall be bound only by an obligation of means; he cannot be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, breaks in service, or other unintended problems. Furthermore, the data shown on the site is given in good faith. The links to manufacturers' and / or partners' websites is for information only. The seller cannot be held responsible for information from these sites.
All the elements of the seller's website are and shall remain his exclusive intellectual property. Nobody shall be allowed to reproduce, use, retransmit or use for any purpose whatsoever, even partially, any elements of the site, whether they be software, visual or sound material. Any simple link or hyperlink is strictly prohibited without the express prior written consent of the seller.
These conditions of online sale shall be subject to Belgian law. In case of dispute, the courts of the seller's registered office shall have jurisdiction unless mandatory provisions of public order obtain.
In the context of their business relationship, the parties hereby accept electronic evidence (for example: email, computer backups etc.).
The information included in this web site is NOT a substitute for professional medical advice or medical treatments – nor does Lumined s.a. claim that the beneficial effects generated by its Products will be felt in every case – these beneficial effects depend on a number factors which are not under LUCIMED’s control.